A Full Wheelchair Service That Catches Problems Early in Solihull
A thorough inspection and service of your wheelchair — wheels, brakes, frame, fittings and electrics — with honest findings and quotes before any repair.
Booking fee plus hourly labour — the price is confirmed before any work starts.
What this costs
| Booked 14+ days ahead | £25 booking fee £85 per hour |
|---|---|
| Booked within 48 hours | £100 booking fee £65 per hour |
| Same-day call-out | £220 booking fee £45 per hour |
The booking fee secures the visit. Labour is then charged by the hour, so you only pay for the time the job actually takes.
Booking fee £25–£220
£25 + £85/hr booked 14+ days ahead, £100 + £65/hr inside 48 hours, £220 + £45/hr same day. Agreed before we arrive.
Covered under Wheelchairs & Accessories
Mobility & Accessibility › Wheelchairs & Accessories — one of 23 documented jobs in this section.
Same-day wheelchair service
Urgent jobs can often be booked for today. Ask when you book and we will confirm the slot before you pay anything.
15 service areas
Birmingham, Coventry, Dorridge and 12 more across the West Midlands.
Most wheelchair repairs we attend were preceded by warnings the chair had been giving for months: a rattle, a stiff wheel, a brake that had gone soft, a battery range that was quietly shrinking. A service exists to catch those warnings while they are still small jobs. It is the difference between a twenty-minute adjustment on a planned visit and a chair off the road on the day you need it most. This page explains what a proper service covers and how to get the most from one.
What a service covers
On a manual wheelchair we work through the chair from the ground up. Wheels: spin each one, check bearings for roughness and play, trueness, tyre pressure and wear, and the condition of the rims and spokes. Casters: rotation, debris, fork condition. Brakes: that both locks engage positively and hold under load, with pads biting correctly. Frame: visible cracks, bends, corrosion and alignment. Fixings throughout: seat, backrest, armrests, footrests — every fitting loaded as it is in use. Folding mechanisms where present, cleaned and checked.
On a powered wheelchair we add the electrical system. Batteries tested under load, because resting voltage flatters them. Charger output verified. Connections, terminals and fuses inspected. The controller read for error codes and its settings checked. Joystick and panel exercised through their full range. Motors and brakes tested under load, listening for anything that does not sound right. Wiring examined at its flex points for chafing.
What you get out of it
A service visit ends with a plain-English report: what is fine, what needs attention now, what will need attention soon, and what each item costs to put right. Nothing is repaired without your approval, and everything is quoted before it starts — with parts itemised separately. Where something needs a manufacturer-approved part we will confirm availability before promising it. If we find something structural or something we believe needs specialist or clinical attention, we say so plainly rather than working around it.
How often to service
There is no single answer, because usage varies enormously — a chair used all day outdoors needs more attention than one used for short indoor trips. As a working rule: a heavy daily-use chair benefits from a service once or twice a year; a lightly used chair still deserves an annual look, because tyres age, batteries decline and fixings loosen whether or not the chair is moving. And after any significant event — a fall down steps, a collision, a period in storage, a change in the user's routine — an out-of-cycle check is worth it.
What a service is not
We make no clinical or medical claims, and a service does not certify a chair as suitable for anyone's needs — suitability stays with the user, their carers and the manufacturer's specifications. We do not promise that a serviced chair will not develop faults; we reduce the likelihood of surprise failures by catching wear, which is a different and more honest claim. And we do not provide loan equipment, so if your chair needs to come off the road for parts, plan around that with us when you book.
Between services
The small habits that keep a chair healthy are the same ones we recommend after every service: check tyre pressures weekly, keep hair and thread off the axles, listen for new noises, watch battery range on powered chairs, and report changes promptly rather than waiting for a breakdown. A chair that is listened to rarely fails without warning.
Booking
Tell us the make and model, whether the chair is manual or powered, its rough age, how heavily it is used, and anything that has been bothering you — however minor it seems. You pay a booking fee when you book, labour is hourly at a rate depending on how soon you need the visit, and the full cost of any work identified is quoted and approved before it starts.
How the price works
We charge a booking fee to hold your slot, then an hourly rate for the work itself. The fee changes with how soon you need us; the hourly rate changes with the slot you choose. You approve the price before we start, so there is no surprise on the invoice.
Booked 14+ days ahead
£25 booking fee
then £85 per hour of labour
Best value. Book the slot now, pay the smallest booking fee.
Booked within 48 hours
£100 booking fee
then £65 per hour of labour
For jobs that can wait a day or two but not a fortnight.
Same-day call-out
£220 booking fee
then £45 per hour of labour
Urgent problems: standing water, no heat, no power, leaks.
Book the slot
Choose the window that suits you and pay the booking fee. That holds your place in the diary.
We diagnose on site
The engineer confirms the cause and tells you what the job involves and how long it should take.
You approve, we work
Nothing goes ahead until you agree the price. Labour is then charged per hour at your slot rate.
Wheelchairs are worked hard every day and rarely looked at until something stops, which is exactly when repairs are most disruptive. A periodic service reverses that: we go through the chair systematically, catch wear while it is still cheap to fix, and tell you honestly what needs attention now and what can wait.
What our customers say about our mobility & accessibility service
4.5 out of 5 from 8 reviews
Proper job, no upselling
Turned up in the window they promised, walked me through the options (turns out the old fitting was seized and needed careful removal), then cracked on. Everything was tested before they left. No mess, no drama, no surprise on the bill.
Job: Loose or Faulty Brakes
Fine in the end
The problem is fixed, which is the main thing, and the engineer clearly knew what they were doing. It took a fair bit longer than the estimate on the phone and I had to ask twice for a breakdown of the hours.
Job: Stair Lift Service
Would use again
What I appreciated was being told what was actually wrong before anyone started. Sorted in under 70 minutes and the invoice matched the quote to the penny.
Job: Control Panel Fault
Book Wheelchair Service
Tell us what is happening and choose a slot. If you are not sure this is the right job, use the diagnosis panel — it narrows the problem down before you book.
- Booking fee confirmed up front
- Hourly labour, agreed before work starts
- Same-day slots for urgent problems
Questions people ask about wheelchair service
Straight answers to the things customers ask most often before booking.
How often should a wheelchair be serviced?
It depends on how hard the chair works. Heavy daily use, especially outdoors, benefits from a service once or twice a year; a lightly used chair still deserves an annual look, because tyres, batteries and fixings age regardless. After any impact or long storage, book an out-of-cycle check.
What does a wheelchair service actually include?
A systematic inspection: wheels, bearings, tyres and casters, brakes under load, frame and fixings, folding mechanisms, and on powered chairs batteries under load, charger output, connections, error codes, joystick and motors. You get a plain-English report and quotes before any repair.
Is there any maintenance I should be doing between services?
Yes, and it is simple: check tyre pressures weekly, keep hair and debris off the axles and casters, charge powered chairs fully and routinely, and report new noises, rattles or range loss promptly. Those habits catch most problems while they are still small ones.
Does a service guarantee my wheelchair won't break down?
No, and we will not pretend it does. What a service does is catch wear and developing faults early, which greatly reduces surprise failures. Any repair identified is quoted and approved separately, and we make no clinical claims about a chair's suitability for anyone's needs.
What does a service visit cost?
There is a booking fee paid when you book, and hourly labour at a rate that depends on how soon you need the visit. The service itself covers inspection and adjustment; any repairs or parts identified are quoted separately and only proceed once you have approved the cost.
Need wheelchair service sorted in Solihull?
Book a slot in the diary and pay only the booking fee up front. We confirm the rest before we start.