Frozen Outdoor Tap? We Thaw It, Repair It and Protect It in Shirley
A frozen outdoor tap fix from a qualified garden tap plumber — thawed safely, repaired properly, usually done in one visit.
Booking fee plus hourly labour — the price is confirmed before any work starts.
What this costs
| Booked 14+ days ahead | £25 booking fee £85 per hour |
|---|---|
| Booked within 48 hours | £100 booking fee £65 per hour |
| Same-day call-out | £220 booking fee £45 per hour |
The booking fee secures the visit. Labour is then charged by the hour, so you only pay for the time the job actually takes.
Booking fee £25–£220
£25 + £85/hr booked 14+ days ahead, £100 + £65/hr inside 48 hours, £220 + £45/hr same day. Agreed before we arrive.
Covered under Taps
Plumbing › Taps — one of 17 documented jobs in this section.
Same-day frozen outdoor tap repair
Urgent jobs can often be booked for today. Ask when you book and we will confirm the slot before you pay anything.
15 service areas
Birmingham, Coventry, Dorridge and 12 more across the West Midlands.
Why outdoor taps freeze
An outside tap is usually the coldest part of your plumbing. The short length of pipe feeding it often runs through an outside wall or along a cool garage or utility wall, with little warmth around it. When temperatures drop below zero, any water left sitting in the tap body, the isolating valve or the supply pipe turns to ice. Water expands as it freezes — by roughly a tenth of its volume — and that expansion is what damages taps, joints and pipes.
Why the problem gets worse if you leave it
A repair done at the first sign of trouble is usually quick and inexpensive. Left alone, ice can split the tap body or the pipe behind it, and the damage only shows when the thaw arrives — water pours out of a crack you could not see. If the tap is left connected to a hose, the trapped water freezes further along. If the fitting shares a supply with anything indoors, an indoor drop in flow is often the first clue that the ice has spread. The longer the freeze, the greater the chance the repair moves from a simple thaw to replacing a burst fitting or section of pipe.
How we diagnose a frozen tap
Our garden tap plumber starts by confirming the tap is frozen rather than failed: we check whether the isolating valve has been closed, whether there is water anywhere in the line, and how far the ice has travelled. We inspect the tap body, the pipework between the isolation point and the tap, and the wall penetration for signs of frost damage or existing splits. If the pipe has already burst, we trace where the water will go when it thaws and shut off the supply to prevent flooding.
How we fix it
A frozen outdoor tap fix must be gradual, so we thaw the tap and pipe using warm air and controlled heat — never an open flame — so the thaw happens gradually and safely along the whole frozen section. Once water flows again, we test the full line at pressure and check every joint. If a tap body or fitting has split, we replace it with a frost-resistant model, and where the supply pipe runs through a cold wall we insulate or reroute the vulnerable section. If the isolation arrangement is missing or poor, we fit a proper isolating valve so the tap can be drained and isolated in future winters. If thawing a tap reveals a split that is pouring rather than dripping, we treat it as a major tap leak repair and tell you what is involved before starting.
Preventing the next freeze
Prevention is simple and cheap compared with a repair. Before winter, turn off the tap's isolating valve, open the tap to drain it, and disconnect any hose. Fit an insulated tap jacket to the outside fitting, and lag the exposed supply pipe. If the tap is used year-round, a self-draining frost-protected tap is worth considering at replacement time. We can carry out this winterisation during the same visit if you ask.
When to call us
Call us if your outdoor tap will not turn or has stopped flowing in cold weather, if you notice a drip or damp patch inside the house near where the tap is fed, or if a burst appears as the ice thaws. Never try to force a frozen tap closed or open — that is how taps and pipework break. If a tap starts banging once water is flowing again, that is usually noisy tap water hammer rather than frost damage, and we check for it during the visit. If water is already escaping indoors, turn off the water at the stopcock first, then call for burst tap emergency repair straight away.
Book a frozen tap repair today
A frozen tap is far cheaper to deal with before it bursts. If you are searching for emergency tap repair near me because water is already escaping indoors, call us straight away rather than waiting for a routine slot. Call or book online and we will get your outdoor tap sorted before the next hard frost.

How the price works
We charge a booking fee to hold your slot, then an hourly rate for the work itself. The fee changes with how soon you need us; the hourly rate changes with the slot you choose. You approve the price before we start, so there is no surprise on the invoice.
Booked 14+ days ahead
£25 booking fee
then £85 per hour of labour
Best value. Book the slot now, pay the smallest booking fee.
Booked within 48 hours
£100 booking fee
then £65 per hour of labour
For jobs that can wait a day or two but not a fortnight.
Same-day call-out
£220 booking fee
then £45 per hour of labour
Urgent problems: standing water, no heat, no power, leaks.
Book the slot
Choose the window that suits you and pay the booking fee. That holds your place in the diary.
We diagnose on site
The engineer confirms the cause and tells you what the job involves and how long it should take.
You approve, we work
Nothing goes ahead until you agree the price. Labour is then charged per hour at your slot rate.
A frozen outdoor tap is more than an inconvenience — ice inside the pipework can split the fitting or burst the supply pipe behind it, leading to damage indoors as things thaw. Our plumbers thaw frozen taps safely, check for split pipework, and repair or replace damaged fittings.
What our customers say about our plumbing service
4.7 out of 5 from 11 reviews
Second time we have used them
What I appreciated was being told what was actually wrong before anyone started. Sorted in under 32 minutes and the invoice matched the quote to the penny.
Job: Loose Pipe Connections Repair
Worth the booking fee
Booked the £220 booking-fee slot on Tuesday and got a message confirming the time the same morning. The cause was explained, the price agreed before any work started, and the job was done in about 75 minutes. Clean and tidy when they left.
Job: Hidden Pipe Leak Repair
Turned up when they said
Turned up in the window they promised, walked me through the options (turns out the part had to be sourced locally), then cracked on. Everything was tested before they left. No mess, no drama, no surprise on the bill.
Job: Central Heating Leak Repair
Book Frozen Outdoor Tap Repair
Tell us what is happening and choose a slot. If you are not sure this is the right job, use the diagnosis panel — it narrows the problem down before you book.
- Booking fee confirmed up front
- Hourly labour, agreed before work starts
- Same-day slots for urgent problems
Questions people ask about frozen outdoor tap repair
Straight answers to the things customers ask most often before booking.
Can I unfreeze an outdoor tap myself?
You can try gentle methods such as warm water or a hairdryer on a low setting, but never an open flame or boiling water — the sudden temperature change can crack the fitting. If the tap will not flow after gentle thawing, or you suspect a split pipe, call a plumber. Forcing a frozen tap often breaks it.
How is the work priced?
You pay a booking fee when you book, and labour is charged hourly at a rate that depends on how quickly you need us. The full cost of the work is quoted before we start, so you approve it before any tools come out.
How is the work priced?
You pay a booking fee when you book, and labour is charged hourly at a rate that depends on how quickly you need us. The full cost of the work is quoted before we start, so you approve it before any tools come out.
Will the pipe behind the tap be damaged?
Possibly — ice can split the pipe anywhere between the isolation point and the tap. That is why we always pressure-test the line after thawing rather than assuming the tap alone is the problem. Finding a split during thaw is far better than discovering it as a flood.
How do I stop it freezing again?
Turn off the isolating valve and drain the tap before the cold season, disconnect the hose, and fit an insulated tap jacket. We can winterise the tap for you, or fit a frost-protected tap if yours is past repair.
Need frozen outdoor tap repair sorted in Shirley?
Book a slot in the diary and pay only the booking fee up front. We confirm the rest before we start.

