New Stair Lift Fitted Properly, From Survey to First Ride in Kenilworth

Choosing and fitting a stair lift starts long before anyone arrives with a drill. The right outcome depends on an honest survey of your staircase, a realistic conversation about what different models offer, and an installation done to the manufacturer's specification with nothing improvised. Here is how we approach it, stage by stage.

The survey comes first

We measure the staircase properly: total run, step dimensions, landings, the width and shape at top and bottom, doorways near the staircase, and anything that affects where the rail starts and ends. We look at the wall and skirt side of the stairs, the electrics available for the charger supply, and practical points like where a rail would leave the bottom of the stairs clear for other users. Straight staircases are straightforward; curved ones, half-landings and tight turns change the options and the cost significantly, and we will say so plainly. We also ask about the intended user — not to make medical judgements, which we do not do, but because seat height, swivel type, armrest style and weight limits are manufacturer specifications that the user, their family or carers need to weigh up. If a transfer bench or other solution suits better than a lift, we will say that too, and we can point you towards the people who assess such things.

Choosing and quoting

Following the survey we put options in front of you with honest trade-offs: straight versus curved rail, manual versus powered features, and what each realistically costs. Installation of a full lift is a quoted project — the quote follows the survey and covers the defined scope, with parts priced within it, and nothing starts until you approve the quote. We never promise delivery dates for parts or equipment before they are confirmed.

The installation day

A straight-rail installation is typically a defined working day; curved and complex installations can take longer, and we will tell you which applies to yours when quoting. The rail fixes to the stair treads — not the wall — with fixings engineered for the load, and the carriage, seat and footplate are assembled and adjusted to specification. We test the charger supply, run the lift through its full travel repeatedly under load, verify every safety sensor, and check the park and charge positions. We keep the household informed throughout, work to keep at least the landing clear while we go, and clear up properly afterwards.

Handover and learning the lift

No installation is finished until you are comfortable using it. We demonstrate every journey, transfer, swivel and fold, explain the safety features and what the indicators mean, show you the charging routine, and leave you the manual and our contact details. We would rather answer ten questions on day one than have anyone unsure of their lift.

Aftercare from day one

Book the first annual service from the start — stair lifts benefit enormously from routine maintenance of batteries, rollers, sensors and fixings. Park on the charge points, keep the rail clear, and report anything unusual early. Weight limits and usage guidance come from the manufacturer's specifications and should be followed by everyone using the lift, every time.

Booking your survey

Call or message us to arrange a survey visit, and tell us whether the staircase is straight or curved, roughly how many steps, and anything unusual about the layout. The survey is where the honest recommendation happens. You pay a booking fee when you book the visit, the hourly labour rate depends on how soon you need us, and the full installation cost is quoted and approved before any work starts, with parts quoted separately.